Integrated Case Management

NWT residents deserve to have access to the right services, at the right time, in the right place. Integrated Case Management (ICM) is a program designed to improve access to services and programs for residents with complex needs.

ICM is a team approach to care and can range from assisting residents needing access to just one service to those in more complex situations, who are accessing multiple services across various GNWT departments. ICM supports its participants with a skilled team of Pathfinders who are working to change and improve the way vulnerable residents experience government programs and services. This means putting people and their families at the centre of decisions and seeing them as experts, working alongside GNWT staff to get the best outcome. ICM Pathfinders work with staff from the Departments of Justice; Education, Culture, and Employment; Health and Social Services; Northwest Territories Health and Social Services Authority; and the Northwest Territories Housing Corporation to help their clients access the care and services they need to support their health and wellbeing.

The work of the ICM program is summarized by the following objectives:

  • Problem-solving for individuals with complex needs: o For participants in crisis situations, moving quickly to help them rectify their issues and get participants back on their feet.

  • Improving access to necessary services and programs o Identify barriers to accessing services and helping participants overcome these barriers.

  • Creating an individualized service plan by: o Working with participants to identify their goals. o Accounting for the participant’s needs and any barriers to access. o Outlining a path via which their goals can be achieved with ICM’s support and guidance.

  • Empowerment o Improving self-sufficiency for participants in navigating government services and programs.

Hours of Operation: Monday – Friday 8:30am – 5:00pm

Location: 4510-50th Avenue, Yellowknife NT

For all inquiries related to the Integrated Case Management program please call (867) 767-9262 or email us at

The Community Justice and Policing Division offers services to victims that can assist you in dealing with the emotional and…
Contact the Department of Justice