Rental Office
The Investigation of Problems and Mediated Solutions
Problems are often reported to the Rental Office without a formal application being filed. For example, tenants often call when a landlord has failed to promptly return a security deposit. A brief investigation into the matter and a verbal notification of the results to the parties are often all that is necessary to resolve the problem. Occasionally, the parties will agree to a mediated solution to the problem without recourse to a formal hearing or the issuance of an order.
